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Popular searches: Service Design, Experience Design, Design Thinking, Psychology, Japan, Design Process, Inspiration, Design Philosophy, Design Travel

What you can read about here

The most important message I took away from Design School was: ‘designers need to be responsible’. We achieve that by considering intended and unintended consequences of our designs. As a scientist/designer, I want to dissect design - to know how, and why, it works. By understanding the mechanisms, we can be more intentional.

This collection of writing especially explores the psychological elements of design - asking questions like:

  • How do designs impact people’s behavior?

  • How does that influence human interaction?

  • And how does that go on to change societies, values, and even culture?

I hope you find inspiration and discover new ways of working!

Designerless Service Design
Design Process Jun Ng Design Process Jun Ng

Designerless Service Design

How does Japan achieve service excellence naturally, without designers? Japanese service is globally revered. Surprisingly, this excellence often emerges without the formal frameworks of Customer Experience or Service Design. This article explores how Japanese cultural values inherently promote human-centricity, offering insights that could elevate design practices in the West.

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Posture Design
Design Process Jun Ng Design Process Jun Ng

Posture Design

What’s the relationship between posture and design? This article showcases how posture changes physiology, psychology, behaviour, interactions, and ultimately cultures (micro and macro). With a greater awareness of how posture influences the products, services, and spaces we design, we can be more intentional to use it to foster the type of society we want to live in.

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